Policy Manager Web Reporting sends report multiple times at 10-15 minute intervals

Issue:

Policy Manager Web Reporting sends report multiple times at 10-15 minute intervals. Why are duplicate web reports sent by Policy Manager Server Web Reporting? 

Resolution:

The Policy Manager Web Reporting could be sending multiple reports to some users because there are some users for whom the reporting fails, so it tries to resend the whole report.

Make sure that if the web report has several recipients that all recipient addresses are written correctly without any typoes. Since the job can never fully "succeed" (the bad address always fails), it never leaves the retry queue — so the good recipients keep getting a fresh copy every 10–15 minutes for as long as the bad address stays in the list.

If the email addresses are valid, it could be that the report size is very large and generating the report times out. In that case you can try to increase the phantomJsReportGenTimeout value from the default of 60 to a higher value between 180 and 300. 

Steps: 

1. Run Regedit as administrator.
2. Create the following string registry key:
   1. HKLM\SOFTWARE\WithSecure\Policy Manager\Policy Manager Server\additional_java_args
3. Enter the following property and the value:
   1. -DphantomJsReportGenTimeout <180-300>
4. Restart the policy manager server by opening a command prompt and running commands:
   1. net stop wspms
   2. net start wspms

On Linux, the above works as well. However, instead of the registry, use the /etc/opt/f-secure/fspms/fspms.conf configuration file:

Create a new line with the parameter additional_java_args:

• -DpropertyName=value If you want to specify multiple properties, use space as the delimiter. Property names and values are case-sensitive. 

Restart the Policy Manager Server service to make the new configuration settings take effect.