Software Updater shows error “Could not download update” in Policy Manager Console

Issue:

Software Updater shows error status "Could not download update" in the Policy Manager Console's Software updates tab. 

Resolution:

By default Policy Manager Server downloads the Software Updater updates directly from the vendor's sites. Make sure that the connectivity it not blocked by the servers firewall where you are running Policy Manager Server. 

The Client Security and Server Security host devices can be set to download the Software Updater updates directly from the vendor's sites, bypassing the Policy Manager Server, by following these steps:

1. Log in to the Policy Manager Console 
2. Select a host or policy domain from the domain tree
3. Open the Settings tab
4. Navigate to Windows > Software updater
5. Ifrom the Download software updates from Policy Manager drop-down menu, select If possible
6. Distribute the policy (Ctrl + D)

Now the clients will try to first download the update from the Policy Manager and if that would fail, they will fall back to trying to download the update directly from the vendor's site. 

If clients require a proxy to access the internet, you can set up the proxy settings:

• Centralized management > Internet connections > Use HTTP proxy
• Centralized management > Internet connections > HTTP proxy address

If issues persist, we recommend to look into fspms-software-updater.log on the Policy Manager Server in C:\ProgramData\WithSecure\NS\Policy Manager\Policy Manager Server\log to see if there are any obvious download issues. 

You can also collect an wsdiag diagnostic file from the affected devices and view the fssua.log to view Software Updater related issues.