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What is the WithSecure policy on running endpoint protection products on EOL Microsoft Windows operating systems?
Last updated
Issue:
We are using an end-of-life (EOL) Microsoft Windows Operating System (OS) on our endpoints for which Microsoft is ending or has ended extended support.
What impact does this have on my servers and workstations running an WithSecure endpoint client like:
- Elements Endpoint Protection (Elements Agent)
- Client Security
- Server Security
Resolution:
If you continue using the WithSecure endpoint protection client product on the operating system that has reached end-of-life, WithSecure cannot guarantee proper operation of the product on this particular operating system platform, especially if resolving a particular problem would require support from the operating system vendor (Microsoft). Also, a future product update from WithSecure can remove support for the not-supported operating system.
WithSecure supports only Microsoft Operating Systems which are still supported by Microsoft. For example, we do not support Windows 10 anymore.
You can see the currently supported OS versions from the user guide for each product in the System Requirements section. We therefore recommend our customers to upgrade to a supported version of the operating system as soon as possible.
Additional information
WithSecure User Guides:
Microsoft Product Lifecycle search page: