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Find clear, step-by-step solutions to common WithSecure issues across installation, configuration, updates, and product performance.

When submitting an eorder via WithSecure Partner Portal, the order remains in “provisioning error” status.

Last updated

Issue:

When a reseller partner submits an eorder via WithSecure Partner Portal, the order remains in "Provisioning Error" status. What to do if this happens? 

Resolution:

If the order has ended in Provisioning Error status, it means that it must be fixed manually by the WithSecure Order Services team. Initially, just wait a while (up to 2 hours). If the problem persist, open a support request and share a screenshot of the actual order (with the customer details and status visible).