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Find clear, step-by-step solutions to common WithSecure issues across installation, configuration, updates, and product performance.

WithSecure Messaging Security Gateway (MSG) license still shows expired despite the renewal

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Issue:

I have renewed my WithSecure Messaging Security Gateway (MSG) license but the appliance still states the license is expired, how can I fix this issue?

Resolution:

Despite renewing your WithSecure Messaging Security Gateway (MSG) license, there is a possibility the license expiry date is not updated in our system. Proceed to contact your F-Secure reseller or sales contact. If you are unable to reach your point of contact in WithSecure, proceed to report the issue by contacting support.