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After onboarding a new Elements Exposure Management, the Identities view in the Elements Portal does not populate data.

Issue:

After onboarding a new Elements Exposure Management, the Identities view in the Elements Security Center does not populate data. I followed the steps documented in the help guide:

https://www.withsecure.com/userguides/product.html#business/xm/latest/en/concept_hvd_jcy_bbc-latest-en

How soon can I expect the data to be ready?

Resolution:

The scanning process could take up to 36 hours to complete. We are working on a change to reduce the scanning duration.