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Elements Collaboration Protection license not released after mailbox has been deleted from Exchange
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Issue:
We have deleted some mailboxes from our Exchange / Microsoft Office 365 / Azure, but even after deleting the mailboxes the Elements Collaboration Protection Subscription usage still shows that the license is used. Why is the license not released immediately after deleting a mailbox?
Resolution:
When a mailbox is deleted on the Azure side, it will take 24 hours before Elements Collaboration Protection marks it as "Unavailable". These Unavailable mailboxes don't get removed from the view immediately but they also do not reserve any licenses.