Elements EDR for Computers local settings are missing

Issue:

We have installed Elements Agent using an EDR subscription key. Why are the local settings in the Elements Agent user interface missing? 

Resolution:

When Elemenst Agent has been installed using an EDR for computers or EDR for Servers subscription key,  the local Elements Agent user interface does not include any settings because EDR doesn't have any local settings. 

In order to have the Elements local settings, you need to change the subscription key to an Elements EPP + EDR subscription key. You can change the subscription key either from the Elements Security Center portal by using the Change subscription operation or you can change the subscription key locally by using the ws_oneclient_logout.exe tool. 

How to use the Change subscription feature from the Elements portal:

1. Log in to the Elements Security Center portal
2. Navigate to the Environment > Devices page
3. Select the devices from the list (an Actions menu will appear)
4. Click Change subscription 
5. Select the EPP + EDR subscription key
6. Confirm the subscription key change by clicking Change subscription

Devices will then immediately start using the new subscription key. 

How to change locally using the ws_oneclient_logout.exe:

1. Open a Command Prompt as an administrator
2. Navigate to C:\Program Files (x86)\F-Secure\PSB\
3. Run the following command: ws_oneclient_logout.exe –keycode <subscription-key>