error: « Upload limit exceeded » when requesting diagnostic file from a device in the Elements portal

Issue:

I receive the error "Upload limit exceeded" after using the Request diagnostic file operation from the Elements Security Center portal's Environment > Devices page and the diagnostic file (wsdiag.zip) is not uploaded to the portal.  

Full error:

• "Failure, operation was not performed", "Upload limit exceeded"

Resolution:

This means that the diagnostic file (WSDIAG.zip) that the Elements Agent is trying to upload to the Elements Security Center portal is bigger than 200 MB, which is the maximum size limit for the file. 

We recommend to manually collect the wsdiag.zip from the device by running the WithSecure Support Tool which can be found from the Windows Start Menu in the WithSecure folder. 

If you have a support case open and need to send the diagnostic file, you can upload it to our dropzone and mention the Submission ID number in the support case: https://withsecure.sendsafely.eu/dropzone/technicalsupport