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How to exclude URL from URL Protection in Cloud Protection for Salesforce
Last updated
Issue:
When URL Protection is enabled, links in email sent internally and externally has its URL syntax replaced which may break certain links.
How to allow those URLs without disabling URL Protection in Cloud Protection for Salesforce?
Resolution:
Follow these steps to exclude a URL:
- Login to Cloud Protection and go to Administration
- Under URL Protection Settings, scroll down until the section Exclusion
- Enable Exclude trusted domains,hosts and URLS (if it is disabled) and click on Open the list of trusted domains, hosts, and URLs…
- Add the URL you wish to be excluded to the list (make sure it is ticked)
- Click Save
Note: Please be sure to copy paste the URL link from original source. Do not use the redirected URL from Click Time Protection as the URL symbol / is different