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Find clear, step-by-step solutions to common WithSecure issues across installation, configuration, updates, and product performance.

WithSecure Client Security or Server Security Web content control is not blocking categories that are set as « Disallowed »

Issue:

  • I have Client Security and Server Security Standard installed, and have enabled the web content control to block the adult category. Why am I able to reach the porn site still?
  • I'm having a problem with Web Content Control, it doesn't block any of the categories set as "Disallowed". 

Resolution:

The Web Content Control feature is available only on the Premium subscriptions of Client Security  or Server Security. You can refer to the following release note for more information: https://community.withsecure.com/discussion/125299/business-suite-client-security-and-server-security-changelog#latest

If you have the Client Security Premium or Server Security Premium product license, we advise that you switch your Client Security or Server Security to the Premium version.

NOTE: In case you have Client Security Premium or Server Security Premium installed, ensure that the Security Cloud is not disabled in the Policy Manager Console:

  1. Open the Policy Manager Console
  2. Select a host or policy domain from the domain tree
  3. Go to the Settings tab
  4. Navigate to Windows > Real-time scanning page
  5. Enable "Use Security Cloud"
  6. Distribute the policy (Ctrl+D)

Also, the connectivity towards the Security Cloud(*.fsapi.com and *.f-secure.com) should be whitelisted on the proxy/firewall.

If none of the above-mentioned helps, you may clear the cache files by doing the following and try again:

  1. Open a Command prompt as an administrator
  2. Stop the service by running the following command:
    • net stop fsulnethoster
  3. Open the Windows registry editor (regedit), backup and clear values under HKEY_USERS\S-1-5-20\SOFTWARE\F-Secure\Ultralight\Doorman
  4. Remove all files from "C:\Windows\ServiceProfiles\NetworkService\AppData\Local\F-Secure\fsscor"
  5. Start the service by running the following command: 
    • net start fsulnethoster