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Can WithSecure provide Elements Agent installer that can be installed on unsupported MacOS versions?
Last updated
Issue:
Can WithSecure provide Elements Agent installer that can be installed on unsupported MacOS versions? Can old installer versions be downloaded from somewhere?
Resolution:
WithSecure supports only operating system versions that the vendor still supports. Apple normally supports the latest 3 MacOS versions. WithSecure does not have old installers available to be downloaded and support will not be able to provide you an older installer that you could install on the unsupported MacOS computer.
Our recommendation is to upgrade the device to an Apple supported MacOS version. After that, you can use the standard Mac installer that can be downloaded from the Elements Security Center.
Currently supported MacOS versions can be viewed from the User Guide's System Requirements page: https://support.withsecure.com/userguides/product.html#business/psb-cp-mac/latest/en/sys_reqs-psb-cp-mac-latest-en