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Elements Agent installation fails on a tablet with ARM-based processor like for example the Microsoft Surface Pro X
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Issue:
When trying to install WithSecure Elements Agent (EPP – Elements Endpoint Protection for Computers) on a Microsoft Surface Pro X, the installation seems to stop promptly and never finishes. Is it because the product doesn't support the processor?
Resolution:
The Microsoft Surface Pro X has an ARM-based processor, so you need to have Windows 11 installed on it to be able to install Elements Agent .
Elements Agent for Computers for Windows supports the following operating system versions:
- Microsoft Windows 11 Enterprise LTSC / IoT Enterprise LTSC version 24H2
- Microsoft Windows 11 (all 64-bit editions, including ARM64)
- Microsoft Windows 10 Enterprise LTSC / IoT Enterprise LTSC versions 2016, 2019 or 2021
- Microsoft Windows 10 (all 32-bit and 64-bit editions), ARM-based tablets are not supported
You may find the latest system requirements here.