Support articles

Find clear, step-by-step solutions to common WithSecure issues across installation, configuration, updates, and product performance.

How can I exclude a file or folder from real-time scanning from the local Client Security or Server Security user interface?

Issue:

How can I exclude a file or folder (object) from real-time scanning from the local Client Security or Server Security user interface?

Resolution:

Follow these steps to create a real-time scanning exclusion:

  1. Open the Client Security  or Server Security user interface
  2. Go to Settings 
  3. Go to the Malware Protection settings page
  4. In the Real-time scanning section, click View quarantine
  5. Go to the Excluded tab
  6. Click Add new 
  7. Enter the file or folder path

Note: this will also exclude the file or folder path from all security scans, including: Real-time scanning, DeepGuard, Web Traffic Scanning (Advanced Network Protection), Connection Control