How to change WithSecure Business Account administrator user name or email address in Elements Security Center?

Issue:

How to update WithSecure Business User Account (administrator) username or email address in the Elements Security Center portal?

Resolution:

A user can change their own WithSecure Business Account email address using the Elements Security Center portal:

1. Log in to the Elements Security Center: https://elements.withsecure.com
2. Click on the user icon in the top right corner
3. Select My settings 
4. Click the Change email button 
5. Edit the email address and click Save ​​​​​​​
   • Note: Your username is automatically made to match your email address. If currently your email address is already correct while your username isn't, you can temporarily change to a firstname.lastname+whatever@domain.com address and then change back to your correct firstname.lastname@domain.com address, so that you get your username and email address to match.

Note: If you are a Partner Portal user or eService portal user, your access rights to these portals' are tied to the email address, so changing your email address can lead to losing access to these portals.

If you are a partner, open a support request through the Partner Portal to have the email address changed. If you are a customer with eService portal access, open a support request through the eService portal.