How to move Elements Agent devices to another Elements Security Center portal company account?

Issue:

How to move current WithSecure Elements EPP for Computers or for Servers installations from one Elements Security Center portal company account to another company account without having to reinstall the Elements Agent client on the devices?

Resolution:

The ws_oneclient_logout tool allows you to log out from the Elements Agent on the device, so that you can change the subscription key that a device uses to connect the device to an another company account in the Elements Security Center portal.

This command-line tool removes the current Elements subscription from the Elements Agent, and returns the software to its initial state, before a subscription key was used. 

The tool can also be used to switch Elements Security Center portal instances. The available options are:

• psb1
• psb2
• psb3
• psb4
• psbsmieu

The ws_oneclient_logout.exe tool can be found and run from the Elements Agent installation folder:

1. Open a command prompt with administrator privileges.
2. Navigate to %ProgramFiles(x86)%\F-Secure\PSB
3. Run the tool in the command prompt.
   • To log out and activate a new subscription key, run the following command: ws_oneclient_logout.exe –keycode <enter subscription key here> 
     Elements Agent will log out and start using the subscription key that you entered immediately.
   • To log out and register to another Elements Security Center Portal instance (e.g. PSB1), run ws_oneclient_logout.exe –psb1 –keycode <enter subscription key here>
     When both portal and  –keycode are specified, the client is switched to specified portal and keycode is used during the switch.
     This way installation can be registered to a new portal without reinstallation.
     The product will log out and start using the subscription key that you entered immediately.
   • To remove the current subscription key, run \ws_oneclient_logout.exe –nokeycode.
     The product will stop working and asks you to enter a new subscription key manually when you open the main view of the application.

If the tool runs successfully, it returns 0 as the result. In other cases, for example if the network is unavailable or you enter an incorrect subscription key, the product will stay in the "expired" state and asks you enter the new subscription key manually.

Note: When ws_oneclient_logout.exe is run with the –keycode parameter and the same subscription key is used, the device will re-register to the Elements portal with a new Unique ID (UUID).