Malware protection status for a device is shown as “Not applicable” on the Elements portal Devices page

Issue:

Malware protection status for a device is shown as "Not applicable" on the Elements Security Center portal's Environment > Devices page. 

Why is it showing such status? 

Resolution:

The status "Not Applicable" indicates that the subscription or client application does not support malware protection.

If the subscription used for the device is stand-alone "Elements Endpoint Detection and Response" or Elements Exposure Management, that product does not have malware protection functionality therefore it will show the status as "Not applicable".