WithSecure Browsing Protection blocks a safe website

Issue:

A harmless web site (URL) is blocked by WithSecure Browsing Protection component.

Resolution:

If you think that the website is safe and Browsing Protection has a false rating for this page. Please submit a Sample Validation ticket using the Elements portal:

1. Log in to the Elements Security Center Portal
2. Go the Requests page on the menu on the left
3. Select Create Request.
4. Open the Request type drop-down menu and select Submit sample for validation
5. Open the Sample type drop-down menu and select URL.
   1. Make sure you selected the correct sample type.
      1. URL-Based False Positive: A safe website is blocked by mistake. For example, https://partnerportal.company.com blocked as phishing.
      2. URL Categorization: Request to update or correct the URL category. For example, reclassifying a corporate blog from “Unknown” to “Business.”
      3. Unknown URL: A new or uncategorized domain requiring classification. For example, submitting https://newvendor.io for review.
      4. URL-Based False Negative: A harmful website is not blocked by the product. For example, http://malicious-site.ru remains accessible and serves malware.
6. Enter URL or IP address.
7. Open the Request reason drop-down menu and select one option:
   1. False Negative – Malicious URL not blocked
   2. False Positive – Trusted URL blocked
   3. CAT – URL has incorrect content category
   4. CAT – M – URL missing content category
8. Open the Product name drop-down menu and select the product
9. Add a short title for the request in the Title field
10. Write down a description of the file or summary of concern.
11. Select Create Request.

As a temporary workaround before the URL reputation has been fixed, you can exclude the blocked website address:

For Elements Endpoint Protection

1. Log in to the Elements portal: https://elements.withsecure.com
2. Open the Security configurations section from the menu on the left
3. Go to Profiles tab and edit the current profile
4. Select Browsing Protection  > Allowed sites
5. Scroll down to the Web site exceptions section 
6. Enable web site exceptions
7. Click Add site under the Allowed sites section and add the blocked URL shown in the block notification
8. Click Save profile

For Business Suite Client Security and Server Security:

1. Log in to the Policy Manager console
2. Select a host or policy domain from the domain tree
3. Click Settings tab 
4. Go to Web Content Control > Trusted sites
5. Click Add option and add the blocked sit
6. Distribute the policy (Ctrl + D)