Produktaktualisierungen und unterstützte Versionen

Introduction

Audience

The WithSecure Elements Product Lifecycle Policy is an external document aimed at summarizing the relevant information to external audiences.

Types of Releases

Early Access Releases

Early Access releases  are fully functional, production quality product releases used for final validation of a product before full General Availability (GA) roll-out. Early Access releases are full product releases ready to go to GA in all other aspects than that they are offered to a limited group of customers while final product details and advanced/optional features are being worked on.

General Availability

Once products have been released to General Availability, they will need to be continuously updated. WithSecure Elements products are designed to provide customers with continuous improvements while causing minimal disturbance. This is achieved through a steady flow of minor updates and maintenance releases, as well as API updates.

Product version numbering

Products with installable agents

For products involving endpoint agents or other installable software, different product versions are recognized by version numbers.

The version numbering logic followed by WithSecure products is:

Year (Y.n)

    Y represents the last two digits of the year this version was released

Release number (y.N)

    N is a running index of releases made during that year.

For example, version 25.5 would be the fifth release made during 2025.

Cloud APIs

WithSecure Elements APIs are versionless in the sense that new functionality can be added to the existing APIs at any time in a manner that does not break backwards compatibility. Such changes do not in general result in API version number changes. As our system evolves and we introduce new functionality, we may face the need to remove or significantly alter some existing functionality from our APIs, breaking compatibility. In such cases, the functionality will be marked as deprecated in the documentation, and the change will be announced in the Elements Integrations change log.

In case of a breaking change, a new version of the API endpoint will be introduced. These will follow the following convention:

• …/endpoint_name/vX/

Product version support

The product version support policy is applied to the WithSecure™ Elements portfolio products, WithSecure Elements Security Center, WithSecure's Security Cloud and other APIs and services used by the Elements portfolio products.

Products with installable agents

All product versions with installable agents reach end of life three months after the general availability of the release of the next version following them.

WithSecure products are designed to automatically update to the latest available version. WithSecure may separately offer the ability for users to control the timing of some product updates to accommodate change control processes and maintenance windows. Withsecure may also indicate specific product versions that will be supported for longer than the standard 3 months from General Availability of the following version. To continue receiving standard support, the customer is expected to update to the newest version of the software.

WithSecure may elect to update parts of the software by issuing a maintenance release or hotfix instead of a full product release. Maintenance releases and hot fixes (where applicable) do not extend the lifespan of a product version. A new maintenance release automatically deprecates any previous maintenance release within the same product version. Maintenance releases have the same YEAR.index version number as the GA release they are fixing.

Cloud APIs

Cloud APIs reach end of support three months after the general availability of the release of the next version following them.

Product update policy

Regular Updates

WithSecure™ provides automatic product updates free of charge to all customers with valid licenses. The automatic update function is enabled by default. WithSecure may limit the ability of customers to restrict or control updates of product components, such as those that are critical for ensuring the security or performance of devices.

Endpoint devices and Scan Nodes are updated automatically via WithSecure’s built-in update mechanisms or via distribution mechanism provided by the platform vendor (such as an app store) where distribution is through a 3^rd party. The following products and services are updated according to their own roadmaps, and do not require any action from customers.

• Elements Security Center
• Elements Client Software
• Scanning Engines
• Definitions / Databases
• Backend Services
• WithSecure’s public integration APIs

Emergency Updates

WithSecure may deliver emergency security updates outside the constraints of this policy when it is deemed necessary to maintain the integrity of the software and/or safety of the customer environments, and it is possible with reasonable effort. Emergency security updates are considered maintenance releases and do not extend the lifespan of the product.

Product and version End of Life

The threat landscape and customer requirements are constantly evolving, which means the capabilities of WithSecure products also need to keep evolving. While the regular version updates cater for most of the ongoing needs, sometimes e.g. changes in the technologies used require products to be retired from production. To ensure a coordinated ramp-down and excellent customer experience, product end-of-life is a formal process with defined steps and timelines.

Product end-of-life

WithSecure may decide on an end-of-life date for a product, for example due to changes in the threat landscape, technology becoming outdated, or changes in customer and market expectations. Upon becoming End-of Life, all support for a product will end, and all product specific back-end systems will be decommissioned. Unless otherwise required by e.g. regulations, all product-specific data will be erased according to data retention policies. After End-of-Life, the product or any related system or functionality may cease to function at any time without further notice.

Product version end-of-life

A product version becomes End-of-Life when it reaches a certain age, as specified above in the product version support section. A product version is also considered End-of-Life on a specific operating system version when that operating system version becomes unsupported by the vendor, as specified in the operating system support section.

Upon becoming End-of-Life, all support for a product version ends. This means, among other things, that:

• Security fixes and other improvements are not provided for unsupported product versions

• Product updates are not tested with unsupported operating system versions

• Virus definition updates and similar product database or product configuration updates are not tested with unsupported product versions.

Technical support is not offered for issues related to unsupported product versions

End-of-life communication

WithSecure™ makes end-of-life product announcements on the Product Updates page (https://www.withsecure.com/en/support/product-updates), in addition to any direct communication that may be deemed necessary.

Product End-of-Life communication

WithSecure will announce the End-of-Life of a Product or Service a minimum of 6 months before the final date of support.

Version-specific End-of-Life communication

Sometimes, WithSecure will need to stop support for a specific version of an Elements product or service. As Elements software is designed to automatically upgrade to the latest version, no specific communication will be made, apart from updates to the Product Updates web page , although exceptions are possible.

Changes to supported versions of operating systems follow the announcements by OS vendors, and what follows from this policy will occur automatically. In exceptional cases, these changes will be separately communicated.

WithSecure reserves the right to change the lifecycle policies without prior notice, in which case the new policy will be made available to partners and customers on the supported products page.