New Email Notification Enhancements for Elements MDR Services

We’re excited to share an important update to the email notification system under the Detection and Response settings for Elements MDR services. These enhancements are designed to improve your experience by reducing notification volume and ensuring that the messages you receive are more relevant and actionable. 

What’s Changing? 

The updated system introduces smarter notification logic that filters out less critical updates, helping you focus on what truly matters. This change applies specifically to BCDs (Broad Context Detections) that are part of our Managed Services. ️

Note: There are no changes to the EDR notification system at this time.  

New Notification Rules 

Here’s a breakdown of when you’ll receive email notifications under the new system:  

Activation Requirement 

This new notification system will only take effect once the MDR rules is enabled at Security Configurations > Automated actions > Automated services. 

Please ensure this rule is active to benefit from the improved notification experience.