System Maintenance: XDR-related updates – 24th November 2025

We will be performing some system maintenance on our WithSecure Elements backend systems on 24th November 2025, at 8.00 UTC.

This maintenance is expected to take a maximum of 30 minutes.

During the maintenance period:

• EDR/MDR-related views in Elements will be impacted
• Customer are still protected throughout the maintenance period.
• Events will keep flowing, and BCDs will continue to be created.
  • No data is lost, but there might be small delay in processing
• If customers are using the Elements APIs directly they can retry after the maintenance break is over. All data that was created during maintenance will be there

Note: WithSecure Countercept is not affected by this Maintenance break

We apologize for any disruption this maintenance period may cause.