Automated subscription provisioning for Halo PSA and Autotask PSA

No more manual subscription setup. If you manage WithSecure™ Elements for your customers through Halo PSA or Autotask PSA, you can now skip the manual work of creating and updating customer organizations and subscriptions in the Partner Portal entirely — it happens automatically from the billing tools you already use.

What’s new

• Organizations and subscriptions provision themselves. Add a WithSecure™ product to a customer’s recurring invoice (Halo PSA) or recurring service contract (Autotask PSA), and the matching Elements subscription (and organization) is created automatically — no separate step in the Partner Portal or interaction with WithSecure’s support
• Seat counts stay in sync. The quantity/units you set on the invoice or contract line item controls the number of seats available for that customer. Need to add or remove seats later? Just update the quantity
• One less system to reconcile. Because provisioning is driven by your PSA’s billing data, your customer subscriptions and your invoicing stay aligned by default, cutting down on mismatches between what you’re billing and what’s actually provisioned.
• Fast turnaround. New subscriptions and seat changes are picked up automatically within 15 minutes — or trigger it instantly with a one-click “Sync sites” action in the Elements Security Center if you don’t want to wait.
• Clear visibility when something needs attention. If a customer is missing required billing details (like address or a billing contact), provisioning simply won’t happen for that account, and you can see exactly why in the integration logs — no silent failures.

Why it matters

Previously, keeping WithSecure™ subscriptions in sync with what you’d sold a customer meant maintaining them twice: once in your PSA for billing, and once in the Partner Portal for provisioning. That’s manual effort and a chance for the two to drift out of sync. Now your recurring invoices and contracts are the single source of truth — set it up once, and every new customer, upsell, or seat change flows straight through.

Availability

Available now to WithSecure Partners using the Halo PSA or Autotask PSA integrations in the Elements Security Center. Just turn on Provisioning in the integration configuration to get started. Not available for free trials or company-managed subscriptions.

Learn how to set it up: Halo PSA Integration · Autotask PSA Integration

Request for feedback

As this is the first release of automated provisioning, we’d be delighted to hear your feedback on how to improve it.

You can now check the RMM integration logs in the Elements Security Center when new Elements agent installations are made through the integration. This helps you verify that the integration is working.
The logs can be found for each integration under Management > Integrations, and via “Logs” for each active integration.

You can now control which kinds of security events create tickets in your PSA tool. Previously every supported event automatically opened a ticket; now each PSA integration can be configured to receive only the ticket types you care about.

The currently supported event types are:

* BCD — broad context detections
* XM — Exposure management recommendations

You will find the configuration from the Elements Security Center under “integrations” → Configure for your PSA.

We have released integration logs for evaluating how the PSA/RMM integration is working. This can be helpful in debugging your PSA/RMM integration health.

You will find the integration logs from Elements Security Center, Management → Integrations .→ Logs, next to your PSA/RMM item.