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Device reappears in the Elements Security Center portal after removing it
Last updated
Issue:
After deleting a device from the Elements Security Center portal's Environment > Devices page with the Remove device feature, the device reappears / returns on the Devices page after a browser webpage refresh. Unable to remove device.
Resolution:
If the Elements Agent is still installed on the device and the device is still connected to the Elements portal, the device will automatically reconnect to the portal and take a license into use unless you select "Block device from returning" when removing the device.
If Elements Agent is not installed on the device and it still reappears in the Elements portal after removing it, wait for a two hours after trying to perform the device removal and then check the Devices list again to see if the device has disappeared.
If the device is still visible in the Devices list after two hours, open a support request so that we can investigate the issue in our back-end.