Duplicate device entries appear on the Elements portal’s Devices page when deploying using third-party management tool

Issue:

When using deploying / installing Elements Agent with the OfflineInstaller .msi file using a Third-party Management Tool, a duplicate device appears in the Elements Security Center portal's Devices page if the device is reinstalled. How to prevent a duplicate device from appearing if a device is reinstalled? 

Resolution:

When you reinstall the product on a device, a new unique identifier (UUID) is generated. As a result, a duplicate device is created in the Elements portal. 

You can use the UNIQUE_SIGNUP_ID=smbios parameter when installing with the MSI file. Using SMBIOS GUID as the unique identifier of this machine links the reinstalled product to the existing device and prevent a new entry from being created: https://support.withsecure.com/userguides/product.html#business/psb-portal/latest/en/concept_zh2_rfh_4bc-psb-portal-latest-en

You may also use the –use_smbios_guid parameter when installing with the EXE installer: https://support.withsecure.com/userguides/product.html#business/psb-portal/latest/en/command_line_parameters-psb-portal-latest-en

Note: If you use a new subscription key when you reinstall the product, a new device is created on the portal. Also, when you uninstall the product normally, it is automatically removed from the portal. Using smbios_guid as an identifier prevents the devices from being automatically removed.