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Elements Agent installation on MacOS shows: “This package will run a program to determine if the software can be installed”
Last updated
Issue:
Elements Agent (Elements EPP for Computers) installation on MacOS shows notification: "This package will run a program to determine if the software can be installed".
When "Continue" is clicked, nothing happens. The installation is stuck and doesn't continue.
Resolution:
The installer checks whether the software can be installed on your Hardware and in the OS X version you have, so make sure that the OS X version you have installed is listed as supported in the Elements Endpoint Protection for Computers Mac User Guide: https://support.withsecure.com/userguides/product.html#business/psb-cp-mac/latest/en/sys_reqs-psb-cp-mac-latest-en
WithSecure typically supports the latest 3 MacOS versions.
System requirements
The recommended system requirements are:
- Intel or Apple Silicon Mac
- 1 GB of free disk space
- 1 GB or more of memory
- Internet connection: An internet connection is required to validate your subscription and receive updates
WithSecure™ Elements Agent no longer requires Rosetta2 on Apple Silicon Macs