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Elements Connection Control triggers for everyone on Citrix when a user visits a banking site
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Issue:
When Elements Endpoint Protection is installed in a Citrix environment and Connection Control feature is enabled, the Connection Control is triggered for all users if one user enters a banking website. When Connection Control is triggered, all users on that Citrix server get green borders on their browser windows and are unable to access / load some websites.
Resolution:
The Connection Control feature is not designed to be used in a Citrix server environment with multiple users. You should disable the Connection Control feature from the profile settings:
- Log in to the Elements Security Center portal
- Navigate to Security configurations > Profiles
- Open the profile that is in use on the server
- Go to the Browsing Protection settings page
- Scroll down to the connection control section
- Disable Enable connection control
- Click Save profile