Elements devices have suddenly disappeared from the Elements portal’s Devices list

Issue:

Elements endpoint devices have suddenly disappeared from the Elements Security Center portal's Environment > Devices page and fewer licenses are in use. What might have happened to the devices? 

Resolution:

The most common reason for a visible drop in the endpoint count in the Elements Security Center is the "Manage automatic deletion" feature. If this feature is enabled on the company account, devices that have been offline for longer than the configured threshold are automatically removed from the portal.

You can check the Manage automatic deletion value by following these steps:

1. Log in to the Elements Security Center at https://elements.withsecure.com
2. Navigate to the Environment > Devices page
3. Click on the three dots 
4. Select Manage automatic deletion
5. View the amount shown in the days field
6. Click Save

You can also from the Elements Security Center portal check when devices have been uninstalled or removed from the portal. Navigate to the Environment > Devices > three dots > Manage removed devices page. Here you can from the Device state column check if the reason for the removal was either uninstallation or if it was simply removed. 

From the Management > Audit Log page you can check who has issued the removal operation if it was done manually by an administrator.