Elements Endpoint Protection DataGuard feature is blocking applications after being disabled in the Endpoint Protection profile

Issue:

• We've disabled DataGuard in the Endpoint Protection profile using the Elements Endpoint Protection Portal, but devices using the profile are still getting applications blocked by DataGuard.
• Devices using another profile where DeepGuard is disabled entirely are not experiencing this issue.
• We've tried disabling DataGuard by turning off the DataGuard advanced behavioral blocking-setting from the DataGuard-settings in the Endpoint Protection profile.

Resolution:

For DataGuard to be completely disabled, two different settings need to be turned off in the profile:

1. Log in to the Elements Security Center
2. Go to Profiles
3. Select the profile you want to modify
4. Click on Dataguard
5. Turn on the setting DataGuard advanced behavioral blocking, if it is off
6. Turn off the setting Access control
7. Turn off the setting DataGuard advanced behavioral blocking
8. Save and Publish the profile

NOTE: To ensure policy enforcement, we recommend locking the settings in the profile too:

• End User Rights > DataGuard > DataGuard Advanced Behavioral Blocking
• End User Rights > DataGuard > Access Control

  To verify that both settings are disabled:

1. Open the Elements Agent user interface on the device
2. Go to settings
3. Select the Malware Protection page
4. Scroll down to the DataGuard section
5. Verify that both DataGuard switches are set to Off