Elements EPP for Computers or Servers is showing Security Cloud status as not connected or Status updates as “not latest”

Issue:

Elements EPP for Computers or EPP for Servers is showing Security Cloud status as not connected or Status Updated as "not latest" in the local user interface Settings > Updates page.

Resolution:

We recommend to run the Connectivity Tool (wsconnectionchecker.exe) from C:\Program Files (x86)\F-Secure\PSB\ui on the device, to validate the connectivity state to the WithSecure backend services.

If this device requires a connection via HTTP proxy to access reach Internet, you have to enable HTTP proxy usage via the Elements Security Center profile editor and enter the proxy address

Steps:

1. Log in to the Elements Security Center portal
2. Navigate to Security configurations > Profiles page
3. Click on the profile that is in use on the devices 
4. Navigate to the Communication settings page
5. Select Remotely Managed from the "Use HTTP Proxy" drop-down menu  
6. Scroll down to the Proxy servers and WithSecure connectors section
7. Click Add address 
8. Enter the proxy address
9. Click Save profile

Also make sure that Security Cloud is enabled in the profile:

1. Log in to the Elements Security Center portal
2. Navigate to Security configurations > Profiles page
3. Click on the profile that is in use on the devices 
4. Go to the Real-time scanning settings page 
5. In the File scanning section, select either Upload all suspicious files or Upload suspicious executables only from the drop-down menu for Upload suspicious samples to WithSecure Security Cloud
6. Click Save profile