Support articles

Find clear, step-by-step solutions to common WithSecure issues across installation, configuration, updates, and product performance.

Getting a message of “Refresh permissions to Exchange to support the latest features and improvements” on Elements Collaboration Protection portal. What needs to be done to solve this?

Issue:

Getting a message of "Refresh permissions to Exchange to support the latest features and improvements" on Elements Collaboration Protection portal. What needs to be done to solve this?

Resolution:

You need to revisit the Microsoft consent popup by disconnecting and reconnecting Exchange on our Collaboration Protection portal. 

This is only required for Exchange, not for SharePoint, OneDrive, or Teams.