How to change or transfer WithSecure Business Account two-factor authentication to a new authenticator device?

Issue:

How to change, transfer or migrate two-factor authentication (2FA) / Multi-factor authenticator (MFA) to a new authenticator device? 

Resolution:

If you still have access to the old authenticator, you can move the authenticator to a new device by logging in with the existing authenticator to the Elements portal.

1. Log in to the Elements portal: https://elements.withsecure.com
2. Click on the user icon in the top-right corner 
3. Go to My settings 
4. Click on the Change button on the right side of the Multi-factor Authentication enabled text
5. Log in with your existing authenticator codes
6. Click on the Remove button on the right side of the Google authenticator or similar text
7. Confirm the removal by authenticating again with your username, password and authenticator code

Once the existing authenticator has been removed, simply click on the add button to add your new authenticator. 

Note: If you have only Partner Portal or eService portal access rights, you can still log in to the Elements portal and change the 2FA settings. The changes you make in Elements portal will also apply to your Partner Portal and eService user account.