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How to disable the Windows notification for Elements Agent when USB device is scanned when plugged in?
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Issue:
When a user plugs in a USB storage device or thumb drive to a Windows computer, it prompts the user to scan the USB device. How to automatically scan a USB storage without having the Elements Agent ask the user to scan the USB drive?
Resolution:
By default the Action when USB storage device is plugged in is set as "Ask user to scan USB". To change the default behaviour, you can modify the profile that is in use on the devices:
- Log in to Elements Security Center portal
- Navigate to the Security Configurations > Profiles page
- Open the profile that is in use on the devices
- Go to the Scanning settings page
- On Action when USB storage device is plugged in, you can choose either Silently Scan USB if you want it to automatically scan the USB and not prompt the user for anything
- Note: You can select either Scan USB and show result to user or Force scan USB and show result to user if you still want to scan automatically but also show the results to the user
- Click Save profile