Linux Protection or Elements EPP for Server (Linux) installation is not reporting to Elements Security Center and it does not appear in Devices list on the portal

Issue:

Linux Protection or Elements EPP for Server (Linux) installation is not reporting to Elements Security Center and it does not appear in the Environment > Devices list on the portal.

Resolution:

If the installation of the client went through without errors, in case of WithSecure Elements EPP for Servers (Linux) / Linux Protection, there is still a need to run the following command to activate the product after the product was installed:

/opt/f-secure/linuxsecurity/bin/activate –psb –subscription-key SUBSCRIPTION-KEY

If you are using HTTP proxy, you can add an option of "–http-proxy" to the activation command mentioned above. More details regarding activating Linux Protection when proxy is used: https://support.withsecure.com/userguides/product.html#business/linux-protection/latest/en/task_activating_via_connector_proxy-latest-en 

You may refer to the following user guides for more details about Elements Linux Protection installation: https://support.withsecure.com/userguides/product.html#business/linux-protection/latest/en/installing_psb-latest-en

Apart from that, you may also want to check the connectivity status to our backend (*.fsapi.com) to make sure that the connection could be established successfully by running the commands below.

sudo curl http://guts2.fsapi.com 
sudo curl https://psb-emea.doorman.fsapi.com/doorman/v1/healthcheck

If the connection fails to be established successfully, there is a need to check your firewall configurations if such connection is being blocked that needs to be allowed.