No file downloaded after trying to export security events in the Elements portal

Issue:

After clicking Export security events (JSON) on the Elements Security Center portal's Events > Security Events page, the .json file is never downloaded.  

I only received the notification: "Your data is being prepared for export, which may take a few minutes. Then the download will begin automatically." 

Resolution:

When the .json file is successfully downloaded, it should the following two notifications after the "Your data is being prepared for export" notification:

• The export data has been successfully prepared. Downloading is starting.
• JSON file has been successfully downloaded. This file can be used for importing into MS Excel

If you do not receive these two notifications at the bottom of the screen, we recommend to first try to create a smaller .json file to export. The current maximum amount of events one export can include is around 10,000. We recommend to break the export to for example smaller time ranges. 

When you click on the Export security Events (JSON) button, it will try to prepare and download a .json that includes all the security events based on the current filters chosen on the Events > Security Events page. Try to modify the filters so that there are fewer events in one export. 

If issue would persist even if you fewer events per export, try to use an incognito / inprivate browser window or other browser altogether to see if that fixes the issue.