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Find clear, step-by-step solutions to common WithSecure issues across installation, configuration, updates, and product performance.

Unable to import multiple mobile devices from CSV-file to Elements Endpoint Protection portal

Last updated

Issue:

I get the following error: "failed to invite multiple devices via CSV file!", when trying to invite multiple devices to Elements Endpoint Protection portal for Elements EPP for Mobiles (Mobile protection).

Resolution:

Make sure you are importing the details in the following CSV format:

<owner email>;<owner last name>;<owner first name>;<alias>

Example CSV content:

test@exampledomain.com;Doe;John;examplealias
example@testdomain.com;Doe;Jane;examplealias2

Note: It is recommended to use a text editor which preserves the original encoding, such as basic Windows Notepad. Using some other editor that doesn't preserve the original encoding can break it.