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When Elements Agent is uninstalled, is the device removed automatically from the Elements Endpoint Protection Portal?
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Issue:
When Elements Agent is uninstalled either locally or with an uninstall operation sent from the portal, is the device removed automatically from the Elements Security Center portal's Environment > Devices list?
Resolution:
Yes, the device is removed automatically from the Elements Security Center Portal's Devices list if the Elements Agent is uninstalled either locally or via an uninstall operation and the device has an internet connection and can connect to the Elements Security Center portal.
If there is no internet connectivity on the device, to remove the device from the Elements Security Center Portal, proceed as follows:
- Log in to the Elements Security Center Portal
- Go to the Environment > Devices from page
- Select the device you want to remove from the portal by checking the box placed next to it
- Select Remove device from the menu at the bottom
When a device is removed from the Elements portal, the license will be released.