Support articles
Find clear, step-by-step solutions to common WithSecure issues across installation, configuration, updates, and product performance.
Why is the labels column empty for certain devices in the Elements Portal’s Environment > Devices list?
Last updated
Issue:
Why is the labels column empty for certain devices in the Elements Security Center Portal's Environment > Devices list? From where does the label value come from and what is it used for?
Resolution:
The Label value in the Elements Security Center Portal is something that an administrator can themselves assign to a device or a group of devices. The label can be used to identify a specific device or a group of devices. For example, if some devices belong to a group, you can assign the group a label:
- Log in to the Elements Security Center Portal
- Go to the Environment > Devices page
- Select the devices (a menu will pop-up)
- Click Manage labels > Add labels
- Enter the label value and click Add
Once the devices have a label, you can use the filter to show only devices belonging to a specific label:
- Click the filter icon in the top right corner of the Devices page
- Create the filter: Labels – equals – <label name>
- Click Apply