Why there is no reset password or forgot password option for Elements Mobile Protection app?

Issue:

If user either accidentally removes Elements Mobile Protection from the mobile device or log out from the application, why doesn't the username and password in the installation email work and why is there no "forgot password?" feature to reset the password? 

Resolution:

The password in the Elements Mobile Protection installation email is a temporary password which expires after first use or after 29 days of sending the installation email. There is no forgot password feature because reactivation cannot be an end-user feature. 

If you have accidentally removed Elements Mobile Protection or logged out from the application, your company administrator needs to send you a new installation link by adding your device again in the Elements Security Center portal.

Note: Remember to uninstall the previous installation of Elements Mobile Protection before trying to install it again from the new installation link email. A previous installation of the application can stop the license activation.