Elements Agent asks for password when trying to release an item from quarantine or allow a blocked app

Issue:

When trying to release an item from quarantine or allow a blocked app / file, Elements Endpoint Protection Agent – App and file control shows the following notification and asks for a password: 

"This app can harm your computer. Do you want to restore this app to its original location and let it run? The app is exempt from future malware scans."

What is the password I need to enter? 

Resolution:

The password is the password your administrator has set in the Elements Endpoint Protection profile as the Password for releasing blocked or quarantined items 

The password cannot be viewed from the profile, since it will only show an asterisk. If you have forgotten the password, you can change it by following these steps: 

1. Log in to the Elements Security Center portal
2. Navigate to the Security configurations > Profiles page
3. Select the profile which is in use on the devices
4. Go to the Scanning settings page
5. Scroll down to the Quarantine section
6. Enter a new password to the Password for releasing blocked or quarantined items (optional) field
7. Click Save profile