Support articles
Find clear, step-by-step solutions to common WithSecure issues across installation, configuration, updates, and product performance.
How to check what action was taken on a file by Elements Endpoint Protection during a detection?
Last updated
Issue:
Elements Endpoint Protection has detected a malicious file on a computer. How to check what action was taken on the malware / virus?
Resolution:
You can check the removal.log for the actual action taken on the detection. The removal.log will show if the file was for example blocked, quarantined or deleted.
You can collect a wsdiag diagnostic file by running the WithSecure Support Tool. It will create a wsdiag file to the desktop.
The removal.log file can be found at: f-secure\logs\system\FSAV\
Below are the sample of log that will be output:
[removal.log]
Worm.WORM/LNK.Lodbak.Gen BEGIN
;
;Log created by USS version 5.8.255
;
Worm.WORM/LNK.Lodbak.Gen file "E:\CANON (16GB).lnk" quarantined success
Worm.WORM/LNK.Lodbak.Gen file "E:\CANON (16GB).lnk" deleted success
Worm.WORM/LNK.Lodbak.Gen END