Support articles
Find clear, step-by-step solutions to common WithSecure issues across installation, configuration, updates, and product performance.
The « Allow » button to restore files from quarantine is grayed out in the Client Security or Server Security local user interface
Last updated
Issue:
The Allow button to Restore files from quarantine is grayed out in the Client Security or Server Security local user interface in the App and file Control > Quarantined tab. How to allow a local administrator user to allow a file to release it from quarantine?
Resolution:
You can allow a local admin user to restore files sent to quarantine by following these steps:
- Log in to Policy Manager console
- Select a host or domain from the Domain Tree
- Go to the Settings tab
- Go to the Real-time scanning page
- Disable Prevent users from adding scanning exclusion