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The “Allow” button to restore files from quarantine is grayed out in the Client Security or Server Security local user interface
Last updated
Issue:
The Allow button to Restore files from quarantine is grayed out in the Client Security or Server Security local user interface in the App and file Control > Quarantined tab. How to allow a local administrator user to allow a file to release it from quarantine?
Resolution:
You can allow a local admin user to restore files sent to quarantine by following these steps:
- Log in to Policy Manager console
- Select a host or domain from the Domain Tree
- Go to the Settings tab
- Go to the Real-time scanning page
- Disable Prevent users from adding scanning exclusion