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Find clear, step-by-step solutions to common WithSecure issues across installation, configuration, updates, and product performance.

WithSecure Elements EPP for Computers installation fails in a Windows 8 computer with error « This version of Windows is not supported »

Issue:

WithSecure Elements EPP for Computers installation on a Windows 8 computer, fails with error "Check System Requirements, This version of Windows is not supported, please make sure you have the right operating system and service packs installed."

Resolution:

Only Microsoft Windows 7, 8.1 and 10 (all 32-bit and 64-bit editions) are supported for WithSecure Elements EPP for Computers installation. Proceed to upgrade your Microsoft Windows 8 operating system to version 8.1 before installing the F-Secure product.